Last Updated: January 15, 2024
At Wluzarintholmare, we are committed to your satisfaction. This Return Policy explains your rights to return products and receive refunds. We comply with all applicable consumer protection laws, including the European Union Consumer Rights Directive and Finnish consumer protection legislation.
By purchasing products from our website at wluzarintholmare.world, you agree to the terms outlined in this Return Policy. Please read this policy carefully before making a purchase.
You have the right to return unopened products within 30 days of receiving your order for a full refund, no questions asked. This applies to all products purchased through our website, provided they meet the conditions outlined in this policy.
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive. This cooling-off period expires 14 days after the day on which you or a third party indicated by you (other than the carrier) acquires physical possession of the goods.
We extend the statutory 14-day period to 30 days as a customer service gesture, giving you more time to evaluate our products.
To be eligible for a return and refund, products must meet the following conditions:
For health and safety reasons, the following items cannot be returned:
If you receive a damaged or defective product, please contact us immediately upon receipt. We will arrange for a replacement or full refund, including return shipping costs. Please provide photographic evidence of the damage or defect when contacting us.
To initiate a return, please contact our customer service team:
Email: assist@wluzarintholmare.world
Phone: +358 9 5420 500
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (EET)
When contacting us about a return, please provide:
Once we receive your return request, we will provide you with:
Please do not return products without first obtaining an RMA number, as this may delay processing of your return.
Products must be returned to the address provided in your return authorization. The standard return address is:
Wluzarintholmare
Returns Department
Äyritie 20
01510 Vantaa
Finland
Return shipping costs are the responsibility of the customer, except in the following cases:
In these cases, we will provide a prepaid return shipping label or reimburse your return shipping costs.
We recommend using a trackable shipping service and purchasing shipping insurance for valuable returns. We are not responsible for returns that are lost or damaged in transit. Keep your shipping receipt and tracking number until your return is processed and refund is issued.
Please pack returned items securely to prevent damage during shipping. Use the original packaging if possible. Include your RMA number clearly visible on the outside of the package.
Once we receive your returned product, we will inspect it to ensure it meets our return conditions. This inspection typically takes 2-5 business days. We will notify you by email once we have received and inspected your return.
If your return is approved, we will process your refund within 5-10 business days. The refund will be issued to your original payment method unless otherwise requested and agreed upon.
Your refund will include:
Your refund will not include:
After we process your refund, please allow additional time for the refund to appear in your account:
If you have not received your refund within the expected timeframe, please check with your bank or credit card company first, as processing times may vary. If you still have not received your refund, please contact us.
In certain situations, only partial refunds may be granted:
We will notify you if a partial refund is granted and explain the reason for the reduction.
We currently do not offer direct product exchanges. If you wish to exchange a product for a different item, please return the original product for a refund and place a new order for the desired product.
If you received a damaged or defective product, we will send a replacement at no additional cost. Please contact us immediately with details and photographic evidence of the issue.
You may cancel your order at any time before it has been shipped. Once an order has been shipped, it cannot be cancelled, but you may return it according to this Return Policy once you receive it.
To cancel an order, please contact us immediately:
Please provide your order number and request cancellation. If we can stop the shipment, we will cancel your order and issue a full refund. If the order has already shipped, you will need to follow the return process once you receive it.
Refunds for cancelled orders are typically processed within 3-5 business days and will be returned to your original payment method.
International customers (outside Finland) have the same return rights as domestic customers, subject to the return conditions outlined in this policy.
International return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable international shipping service.
Customers are responsible for any customs duties, taxes, or fees incurred when returning products internationally. These charges are non-refundable. Please check with your local customs office for information about potential charges before returning products.
All international returns must be sent to our Finland address provided in your return authorization. Please ensure proper customs documentation is completed.
If you receive the wrong product, please contact us immediately. We will arrange for the correct product to be sent to you at no additional cost and provide a prepaid return label for the incorrect item.
If items are missing from your order, please contact us within 7 days of receiving your order. We will investigate and either send the missing items or issue a partial refund.
If your order is lost in transit or not delivered, please contact us. We will work with the shipping carrier to locate your package. If the package cannot be located, we will send a replacement or issue a full refund.
If you experience an allergic reaction or adverse effects from our products, please discontinue use immediately and consult a healthcare professional. Contact us about returning the product. We may request information about the reaction to improve our products and safety information.
We reserve the right to deny returns and refunds in the following circumstances:
If your return is denied and you believe this decision was made in error, you may appeal by contacting our customer service team with additional information or documentation supporting your claim. We will review your appeal and respond within 5 business days.
This Return Policy does not affect your statutory rights as a consumer under applicable consumer protection laws. In Finland and the European Union, consumers have legal rights regarding faulty or misdescribed goods that are separate from and in addition to this Return Policy.
Under EU law, you have a legal guarantee that covers defects that existed at the time of delivery and that appear within two years of delivery. If a product is defective, you may be entitled to a repair, replacement, price reduction, or refund.
If you have a complaint that we cannot resolve, you may contact:
Finnish Consumer Advisory Services
Website: https://www.kkv.fi/en/
Phone: 029 505 3000
European Consumer Centre Finland
Website: https://ecc.fi/en/
Email: ecc@kkv.fi
EU consumers may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/ to resolve disputes.
If you have any questions about our Return Policy or need assistance with a return, please contact us:
Company Name: Wluzarintholmare
Email: assist@wluzarintholmare.world
Phone: +358 9 5420 500
Address: Äyritie 20, 01510 Vantaa, Finland
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (EET)
We strive to respond to all inquiries within 24-48 hours during business days.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.
Changes to this policy will not affect returns initiated before the changes were made. Returns will be processed according to the policy in effect at the time of purchase.
We reserve the right to refuse returns or issue refunds if we suspect fraudulent activity, including but not limited to returning used products as unused, returning different products than originally purchased, or excessive return patterns.
We do not currently charge restocking fees for eligible returns. However, we reserve the right to implement restocking fees in the future with appropriate notice.
Items marked as "final sale" or purchased during special promotional events may be excluded from our return policy. Such exclusions will be clearly indicated at the time of purchase.